Privacy Policy

Thai Driving License Service ("TDL Service," "we," "us," or "our") operates the website tdl-service.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our services, or communicate with us through any channel.

By using our Site or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with us, including but not limited to:

• Contact details: Full name, email address, phone number
• Nationality and visa information: Country of citizenship, visa type, and visa status
• Booking information: Preferred dates, service location, license type requested, and any additional notes you provide through our booking form
• Communication records: Messages sent through our contact forms, WhatsApp, LINE, email, or any other communication channel
• Document information: Details related to your driving license application that you share with us for service purposes

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• Device data: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths
• Location data: Approximate geographic location based on your IP address

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze website traffic, remember your preferences, and improve your experience. See Section 6 for more details on our cookie practices.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To process your booking, prepare your driving license application, coordinate your DLT visit, and provide our services
• Communication: To respond to your inquiries, send booking confirmations, provide service updates, and follow up on your application status via email, WhatsApp, LINE, or phone
• Customer relationship management: To manage your account and service history in our CRM system (GoHighLevel) so we can provide better, more personalized service
• Website improvement: To analyze how visitors use our Site, identify areas for improvement, and optimize content and user experience
• Marketing: To send you relevant information about our services, promotions, and updates (only with your consent, and you may opt out at any time)
• Legal compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We share information with trusted third-party service providers who assist us in operating our business, including:
  • GoHighLevel: Our customer relationship management (CRM) platform, used to manage leads, bookings, communications, and customer records
  • Google Analytics: Used to analyze website traffic and user behavior to improve our Site
  • Payment processors: To securely process payments for our services
  • Communication platforms: WhatsApp (Meta) and LINE Corporation for messaging services
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With your consent: We may share your information for any other purpose with your explicit consent

4. Data Storage and Security

Your personal information is stored on secure servers operated by our service providers, primarily GoHighLevel. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encrypted data transmission (SSL/TLS) across our Site
• Restricted access to personal data on a need-to-know basis
• Regular security assessments of our systems and processes
• Secure storage of any physical documents provided to us

While we take reasonable precautions to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer records: Retained for up to 5 years after your last interaction with us, to support follow-up services such as license renewals
• Communication records: Retained for up to 3 years for quality assurance and dispute resolution
• Analytics data: Aggregated and anonymized data may be retained indefinitely for statistical purposes
• Marketing contacts: Retained until you unsubscribe or request deletion

6. Cookies

Our Site uses the following types of cookies:

• Essential cookies: Required for the Site to function properly, such as session management and security features. These cannot be disabled.
• Analytics cookies: Used by Google Analytics to collect anonymous data about how visitors use our Site, including pages visited, time on site, and traffic sources. These help us understand and improve our content.
• Functional cookies: Remember your preferences, such as language settings and form data, to provide a more personalized experience.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of our Site.

7. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors interact with our Site. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site.

Google Analytics collects only the IP address assigned to you on the date you visit our Site, rather than your name or other personally identifying information. We have enabled IP anonymization so that your full IP address is never stored.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Third-Party Communication Platforms

We use WhatsApp and LINE as communication channels to provide customer support and service updates. When you communicate with us through these platforms:

• Your messages and associated data (such as your phone number or LINE ID) are processed by WhatsApp (operated by Meta Platforms, Inc.) and LINE Corporation, respectively
• These platforms have their own privacy policies that govern how they handle your data
• We store relevant communication records in our CRM for service delivery and quality assurance

We encourage you to review the privacy policies of WhatsApp and LINE before using these channels.

9. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and other applicable laws, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request that we correct any inaccurate or incomplete data
• Right to erasure: You may request that we delete your personal data, subject to certain legal exceptions
• Right to restrict processing: You may request that we limit how we use your data
• Right to data portability: You may request a copy of your data in a structured, commonly used format
• Right to object: You may object to the processing of your data for marketing purposes at any time
• Right to withdraw consent: You may withdraw your consent to data processing at any time, without affecting the lawfulness of processing conducted prior to withdrawal

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Children's Privacy

Our services are not directed to individuals under the age of 15 (the minimum driving age in Thailand for motorcycle licenses) or under the age of 18 (for car licenses). We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Thailand, as some of our service providers (such as Google and Meta) operate globally. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your personal data in accordance with Thailand's PDPA and other applicable laws.

12. Links to Third-Party Websites

Our Site may contain links to third-party websites, including government sites (such as DLT office pages), social media platforms, and partner services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• WhatsApp: +66831582408
• LINE: @tdlservice
• Address: Bangkok, Pattaya, Phuket, Korat

For data protection inquiries, please include "Privacy Request" in the subject line of your email so we can prioritize your request.