Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the website tdl-service.com ("Website") and all services provided by Thai Driving License Service ("TDL Service," "we," "us," or "our"), a private service company registered in Thailand.

By accessing our Website, booking an appointment, or using any of our services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services or Website.

2. Nature of Our Services

2.1 Private Service Provider

TDL Service is a private service company that assists customers with the Thai driving license application process. We are not a government agency, department, or office. We are not affiliated with, endorsed by, or part of the Department of Land Transport (DLT) or any Thai government body.

2.2 Services Offered

Our services include, but are not limited to:

Assistance with new Thai driving license applications (car and motorcycle)
Foreign driving license conversion services
License renewal assistance
International Driving Permit (IDP) assistance
Document preparation, translation, and verification
Appointment booking and scheduling at DLT offices
In-person accompaniment and translation at DLT offices
Test preparation resources and practice materials
TM30 and residence certificate assistance

2.3 Service Limitations

Our role is to facilitate, assist, and guide you through the licensing process. We do not:

Issue, approve, or deny driving licenses
Make decisions on behalf of the DLT or any government authority
Guarantee the approval of any license application, conversion, or renewal
Override or influence government decisions, policies, or procedures

3. No Guarantee of Outcome

The issuance of a Thai driving license is solely at the discretion of the Department of Land Transport (DLT). While we maintain a high success rate and provide thorough preparation, we cannot and do not guarantee that:

Your application will be approved by the DLT
You will pass the written or practical examinations
Your foreign license will be accepted for conversion
The DLT will accept specific documents you present
Processing times will meet any specific timeline

DLT offices may change their requirements, procedures, or accepted documents without notice. While we stay current with these changes and advise you accordingly, we are not responsible for last-minute policy changes by government authorities.

4. Fees and Payment

4.1 Service Fees

Our service fees are separate from any government fees charged by the DLT or other Thai government agencies. Service fees cover our professional assistance, preparation, accompaniment, and administrative work. Current pricing is displayed on our Pricing page.

4.2 Government Fees

Government fees (DLT application fees, license fees, medical certificate fees, residence certificate fees, etc.) are set by the respective government agencies and are payable directly to those agencies or through us as indicated at the time of booking. These fees are non-negotiable and subject to change by the government without notice.

4.3 Third-Party Costs

Some services may involve third-party costs such as document translation fees, notarization fees, embassy fees, or transportation costs. These will be communicated to you before they are incurred and are separate from our service fees unless explicitly included in your service package.

4.4 Payment Terms

Payment terms, accepted payment methods, and due dates are communicated at the time of booking. Full or partial payment may be required before services are rendered, depending on the service package selected.

5. Booking and Appointments

5.1 Appointment Scheduling

When you book an appointment through our Website or via direct communication (email, LINE, WhatsApp, or phone), you agree to the date, time, and location specified in the booking confirmation. Appointments are subject to DLT office availability and operating hours.

5.2 Rescheduling

You may reschedule your appointment by contacting us at least 48 hours before the scheduled date. Rescheduling requests made with less than 48 hours notice may incur a rescheduling fee or may not be accommodated depending on availability.

5.3 Cancellation and Refunds

Cancellation and refund terms are as follows:

More than 7 days before the appointment: Full refund of TDL Service service fees (minus any processing fees already incurred with third parties).
3 to 7 days before the appointment: 50% refund of TDL Service service fees.
Less than 3 days before the appointment: No refund of TDL Service service fees.
No-show: No refund will be issued.

Government fees and third-party costs that have already been paid on your behalf are non-refundable regardless of cancellation timing.

5.4 Retakes

If you fail the written or practical test at the DLT, retake policies vary by service package. Some packages include one or more free retake accompaniments. Details are specified in your service package terms. Additional retakes beyond what is included may incur additional fees.

6. Customer Obligations

6.1 Truthful Information

You agree to provide accurate, truthful, and complete information in all documents, applications, and communications with TDL Service and government authorities. This includes but is not limited to personal identification details, visa status, address information, and medical history.

6.2 Authentic Documents

All documents you provide must be genuine, valid, and unaltered. Submitting forged, falsified, or fraudulent documents is a criminal offense under Thai law and may result in:

Immediate termination of our services without refund
Reporting to the relevant authorities
Criminal prosecution under Thai law

6.3 Eligibility

You are responsible for ensuring that you meet the basic eligibility requirements for the license type you are applying for, including but not limited to age requirements, visa validity, and legal right to be present in Thailand. While we provide eligibility guidance and tools, the final responsibility rests with you.

6.4 Cooperation

You agree to cooperate with our team throughout the process, including arriving on time for scheduled appointments, providing requested documents promptly, following preparation instructions, and treating DLT staff with respect.

6.5 Personal Conduct

You must present yourself at the DLT office in a condition appropriate for the tests and procedures required. This includes being sober, adequately rested, and physically able to complete any required practical tests (e.g., vision test, reaction time test, driving test).

7. Limitation of Liability

7.1 Service Liability

To the maximum extent permitted by law, TDL Service shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to:

Rejection of your license application by the DLT
Failure to pass written or practical examinations
Changes in DLT requirements, policies, or procedures
DLT office closures, delays, or operational issues
Loss of income, travel costs, or other expenses incurred in connection with the license application process

7.2 Maximum Liability

In any event, our total liability to you for any claims arising from our services shall not exceed the amount of service fees actually paid by you to TDL Service for the specific service in question.

7.3 Force Majeure

TDL Service shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, strikes, or DLT office closures.

8. Intellectual Property

All content on the TDL Service Website, including but not limited to text, guides, practice test questions, tools, images, logos, and software, is the property of Thai Driving License Service or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

Our free tools and guides are provided for personal, non-commercial use only. Systematic scraping, copying, or redistribution of our content is prohibited.

9. Privacy and Personal Data

We collect and process personal data necessary to provide our services, including identification documents, contact details, and application information. Your data is handled in accordance with applicable Thai data protection laws, including the Personal Data Protection Act (PDPA).

We do not sell your personal data to third parties. Information may be shared with government agencies (DLT, immigration) and authorized third parties (translators, embassies) solely for the purpose of completing your license application. For full details, please refer to our Privacy Policy.

10. Website Use

10.1 Accuracy of Information

We strive to keep all information on our Website accurate and up-to-date. However, Thai government procedures and requirements can change without notice. Information on our Website is provided for general guidance and should not be considered legal advice. We recommend confirming specific requirements with our team before proceeding.

10.2 Free Tools and Resources

Our free tools (practice tests, eligibility checker, cost calculator, document checklist) are provided "as is" for informational purposes. While we make every effort to keep them accurate, we do not guarantee that results from these tools reflect the exact conditions at any specific DLT office or at the time of your visit.

10.3 Prohibited Use

You agree not to:

Use the Website for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to any part of the Website or its systems
Use automated tools to scrape, crawl, or extract data from the Website
Impersonate TDL Service, its employees, or any government official
Interfere with the proper functioning of the Website

11. Third-Party Links and Services

Our Website may contain links to third-party websites, including government resources (DLT, Thai immigration), embassy websites, and other services. These links are provided for your convenience. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites.

12. Indemnification

You agree to indemnify, defend, and hold harmless TDL Service, its owners, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms
Your provision of false, misleading, or fraudulent information or documents
Your violation of any applicable law or regulation
Your conduct at DLT offices or with government officials

13. Dispute Resolution

Any dispute arising out of or in connection with these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached within 30 days, the dispute shall be submitted to the jurisdiction of the courts of Thailand, with Bangkok as the agreed venue.

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand.

14. Modifications to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Website or services after changes are posted constitutes acceptance of the revised Terms.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you via email or a prominent notice on our Website.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with any specific service agreement or booking confirmation provided at the time of purchase, constitute the entire agreement between you and TDL Service regarding the use of our Website and services. Any prior agreements, representations, or understandings are superseded by these Terms.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: [email protected]
Website: tdl-service.com
Business Name: Thai Driving License Service (TDL Service)